Ohana Salon Privacy Policy
Last updated: August 2026
At Ohana Salon, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, make an appointment, visit the salon, or interact with us through social media.
Ohana Salon is the data controller responsible for your personal information.
1. Information we collect
We may collect personal information when you contact or interact with us, including:
Your name
Telephone number
Email address
Appointment details
Information you provide about your hair, treatments or preferences where relevant to providing our services
Information contained in messages you send to us by email, telephone or social media
Payment information where required to process a payment
Photographs or videos where you have agreed for these to be taken or used
We only collect information that is reasonably necessary for providing and managing our services.
2. How we collect your information
We may collect your information when you:
Contact us by telephone
Contact us by email
Send us a message through social media
Make or enquire about an appointment
Visit the salon
Provide information during or following an appointment
Agree to photographs or videos being taken for marketing purposes
We do not purchase personal information from third-party marketing companies.
3. How we use your information
We use your personal information to:
Respond to enquiries and messages
Arrange and manage appointments
Provide our salon services
Contact you about your appointment where necessary
Keep appropriate records relating to our services
Process payments
Respond to questions, comments or complaints
Improve our services and customer experience
Comply with our legal and accounting obligations
Send marketing communications where you have chosen to receive them
Share photographs or videos on our website and social media where you have given us permission to do so
We will only use your personal information for purposes that are compatible with the reason it was collected.
4. Our lawful basis for using your information
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract: Where we need your information to arrange or provide a service you have requested.
Legitimate interests: Where it is necessary for us to manage and operate Ohana Salon, communicate with our customers and improve our services, provided that our interests do not override your rights.
Consent: Where we have asked for your permission, such as for certain marketing communications or the use of photographs for promotional purposes. You can withdraw your consent at any time.
Legal obligation: Where we are required to process or retain information to comply with a legal or regulatory requirement.
5. Marketing
We may occasionally contact existing or prospective customers about Ohana Salon services, offers, news or events.
Where consent is required, we will only send marketing communications where you have provided your consent.
You can ask us to stop sending marketing communications at any time by contacting us at [email address] or by following any unsubscribe instructions included in the communication.
6. Photographs and social media
We may take photographs or videos within the salon for promotional purposes.
We will ask for your permission before using identifiable photographs or videos of you for marketing purposes, including on our website or social media channels.
If you have given permission for a photograph or video to be used, you can withdraw that permission at any time by contacting us.
Please note that once content has been published on social media, we cannot guarantee that copies shared or reposted by third parties can be removed.
7. Social media
If you contact Ohana Salon through platforms such as Instagram or Facebook, your interaction will also be subject to the privacy policies of those platforms.
We will only use information provided through social media to respond to your enquiry, provide our services or for another legitimate purpose explained in this Privacy Policy.
Please avoid sending sensitive or confidential personal information through social media.
8. Who we share your information with
We do not sell or rent your personal information.
We may share your information where necessary with trusted third parties who help us operate Ohana Salon, such as:
Payment providers
Accountants or professional advisers
IT, email or communication service providers
Website or social media service providers
Government, regulatory or law-enforcement bodies where we are legally required to do so
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.
9. How we keep your information secure
We take reasonable technical and organisational measures to protect your personal information from being lost, misused, accessed without permission, altered or disclosed.
Access to personal information is limited to those who need it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. How long we keep your information
We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including where we need to keep records to meet legal, accounting or other regulatory requirements.
When information is no longer required, we will securely delete or dispose of it.
The exact retention period may depend on the type of information and why we hold it.
11. Your rights
Under UK data protection law, you may have rights including:
The right to be informed about how we use your personal information
The right to access the personal information we hold about you
The right to ask us to correct inaccurate or incomplete information
The right to ask us to delete your personal information in certain circumstances
The right to ask us to restrict how we use your information in certain circumstances
The right to object to certain types of processing, including direct marketing
The right to withdraw consent where we rely on consent to process your information
The right to data portability in certain circumstances
If you would like to exercise any of these rights, please contact us using the details below.
12. Cookies and our website
If Ohana Salon operates a website, it may use cookies and similar technologies.
Some cookies are necessary for the website to function, while others may be used to understand how visitors use the website or to support marketing activities.
Where required, we will ask for your consent before using non-essential cookies.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information or changes in data protection law.
The latest version will always be available on our website.
14. Contact us
If you have any questions about this Privacy Policy or how Ohana Salon handles your personal information, please contact us:
Ohana Salon
12A Glenmore Business Park, Blandford Forum
07887 493614
If you are unhappy with how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Information Commissioner's Office
This Privacy Policy was last reviewed in August 2026.