We completely understand that life happens. Children get poorly, plans change, work runs over and sometimes things just don’t go to plan, we really do understand!
We always want to be as flexible and accommodating as possible, which is why we simply ask that you give us at least 24 hours’ notice if you need to cancel or reschedule your appointment.
When an appointment is cancelled at short notice, it’s often too late for us to offer that time to another client. As a small business, this can mean losing a valuable appointment slot and a significant amount of potential income for the day. Our appointment times are our working hours, so last-minute cancellations can have a real impact on our earnings.
For this reason, cancellations or rescheduling made less than 24 hours before your appointment will incur a 100% charge of the scheduled appointment fee.
If you’re running late, please just drop us a message or give us a call. If you’re more than 15 minutes late, your appointment may need to be shortened depending on availability that day, as we want to make sure we can still give our other clients the time they’ve booked.
We’re never trying to make things difficult or make anyone feel bad for needing to cancel. We simply hope you can appreciate that behind every appointment is a small business, our time and our livelihood. 🤍
Thank you for understanding, respecting our time and supporting our business, it genuinely means more than you know.